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Enterprise Service Management

Enterprise Service Management (ESM) is a means of achieving good service management and delivery through the management of internal corporate services across and throughout an enterprise.

ESM systems track business resources, including people, parts and assets; and the status of customer commitments, such as service requests, orders, repairs and service-level agreements (SLAs).

ESM established its roots from within the IT Service Management space and has evolved to incorporate various service lines across the organisation.

ESM facilitates information flow between departments and coordinates activities with external resources involved in the service business process.

The ESM focus thus spans from IT services to accounting, business administration, human resources, facilities and other internal service sectors. Institutionalizing these services enables the monitoring and control of risk, value, and cost.

Designed to support any combination of pre-built and custom-built applications to digitize and streamline your workflow

Cherwell Enterprise Service Management

Adaptive through our Cherwell Service Management expertise and software gives your business the tools you need to address service management challenges throughout the organization. Cherwell has been named a leader in the Forrester Wave for Enterprise Service Management. Their innovative solutions for HR, Security, PPM, and Facilities, combined with codeless configuration, provides a simple and cost-effective way to make workflow across the enterprise.

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Cherwell CORE

Cherwell Service Management brings forth a full suite of pre-built enterprise service management tools (ESM) together in a single product offering. The Cherwell CSM platform consists of the Cherwell CORE which is a purpose-built no-code development and delivery platform that serves as the logical foundation for Cherwell’s ITSM solution, Cherwell ESM solutions such as HR and Facilities, and custom-built workflow applications.

IT Service Management (ITSM)

Through comprehensive ITIL® process coverage and a full suite of features, Cherwell® Service Management software advances your service desk’s efficiency and provides an extraordinary omni-channel customer experience.

With Cherwell’s truly codeless design, you can be more responsive to the business through the delivery of IT services based on industry best practice and design. With Adaptive and Cherwell, you can take the pain out of upgrades and maintenance, and allow us to configure the system to your business requirements.

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Facilities Service Management (FSM)

Facilities Service Management enables facilities teams to meet the needs of the business by automating workflows related to day-to-day work orders, work assignments, maintenance tasks, and facilities-related projects. With intuitive user portals, omni-channel communication, and more, Adaptive helps modernize and optimize facilities management processes and provide a better service experience for employees.

HR Service Management (HRSM)

HR Service Management enables organizations to streamline and automate HR service delivery for quick and efficient case management and onboarding, along with a self-service portal for better and more productive employee service experiences.

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Project and Portfolio Management (PPM)

Project & Portfolio Management provides you with the visibility and control needed to improve project outcomes. It helps you make better decisions about which projects to execute and gain improved visibility into resource utilization and project status.

Information Security Management (ISM)

Information Security Management (ISM) provides enterprise security management capabilities that allow companies to deliver risk and compliance and incident and request management services within your Cherwell® Service Platform. This allows your IT organisation to address the demands of both security and service desk leaders within a single integrated platform. As a result, you’ll reduce risk and improve compliance while making your service desk more powerful and secure than ever.

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