Facilities Service Management
Cherwell’s Facilities Service Management solution enables facilities teams to meet the needs of the business by automating workflows related to day-to-day work orders, work assignments, maintenance tasks, and facilities-related projects. With an intuitive user portal, omni-channel communication, and more, Cherwell helps modernize and optimize facilities management processes and provide a better service experience for employees.
Enables facility teams to meet the needs of the business by automating workflows related to day-to-day work
ITIL Service Asset and Configuration Management (SACM)
With work order capabilities, managers, supervisors, and field services can use any device to gain greater visibility into work orders, property status, scheduled maintenance, space utilization, and more. Intelligent, real-time information in configurable dashboards improves accuracy and decision making, making it easy to spot trends, identify bottlenecks, and target areas for improvement.
- Track buildings, people, and information
- Create custom categories
- Track time and materials
- Schedule reoccurring maintenance
- Report on project pipeline and progress
Boost Productivity with aSelf-Service Portal
Cherwell gives facilities managers a unified platform to manage their operations and help employees quickly find what they need. With the self-service portal, employees can easily place requests and track the status of their open work orders, while facilities staff get a single system to manage all their work, communications, and reporting.
- Provide a single channel for user requests
- Offer a mobile self-service portal experience
- Enable users to view work order status
- Customize your portal design to match your business
Manage Facilities Projects Better
The Projects module of Cherwell Facilities Service Management enables you to automate project workflows, track time and materials, schedule recurring maintenance tasks, manage resources and work assignments, and more. Facilities, project management, and field services teams increase efficiency by using one system to define, manage and report on facilities services and track key elements of your facilities projects.
- Define and track project members
- Store meeting minutes
- Track cost of materials
- Create and manage budgets
- Define and track deliverables