Enterprise Service Management (ESM) is a means of achieving good service management and delivery through the management of internal corporate services across and throughout an enterprise.

ESM systems track business resources, including people, parts and assets; and the status of customer commitments, such as service requests, orders, repairs and service-level agreements (SLAs). ESM established its roots from within the IT Service Management space and has evolved to incorporate various service lines across the organisation.

ESM facilitates information flow between departments and coordinates activities with external resources involved in the service business process.

The ESM focus thus spans from IT services to accounting, business administration, human resources, facilities and other internal service sectors. Institutionalizing these services enables the monitoring and control of risk, value, and cost.

In today’s challenging global economy, business opportunities and threats are constantly changing. There is a need for identifying, assessing, managing and monitoring the organisation’s business opportunities and threats.

Adaptive’s Governance, Risk and Compliance manage solution allows the effective management of Risks, both Up-side (Opportunities) and Down-Side (Threats) on an ongoing basis.

Our platform has been aligned to Committee of Sponsoring Organisations (COSO) or the ISO31000:2009 frameworks as well as having extensible enhanced due diligence capabilities. Enable your organisation to take advantage of deep seated risk management expertise and technology based on industry best practice frameworks and experience. Comprehensive system capabilities include automated document assembly, integrated reporting and full workflow enablement and enhanced due diligence capabilities.