Simplified ITSM Accelerated Results
Intelligent Incident Management for Modern Service Desks
Don't settle for a rigid system that can't keep up. Our platform is built to deliver exceptional service with speed and simplicity, aligning your IT directly with your business needs. It is fully configurable and can be precisely tailored to your unique workflows and requirements. HaloITSM grows with you, providing the agility to adapt and evolve as your business changes, ensuring you always have the right tools for the job.
HaloITSM provides a comprehensive and efficient solution for managing all your service requests while adhering to ITIL standards. It is built to organise and track a multitude of incident types, from everyday inquiries to complex, multi-step issues.
By aligning with industry best practices for IT Incident Management, HaloITSM ensures that every request is handled with a structured process, enabling your help desk to consistently deliver the highest-quality support.
Fast, Simple, and Perfectly Configured
Your IT services should always be in sync with your business's objectives. Our solution provides a fast, simple, and fully configurable system designed to do just that.
Incident Management
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
Self-Service Portal
Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.
Knowledge Base
Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
SLA Management
Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.
With a fast, simple, and fully configurable design, our platform is not a one-size-fits-all solution, it's a completely tailored system that is flexible enough to grow and adapt alongside your business, ensuring you are always ready for what's next.
Elevate IT Service With An Industry-Standard Framework
Streamline your service delivery with a solution built for ITIL best practices. Our platform provides out-of-the-box ITIL alignment, making it easy to standardise your processes and elevate the quality of your services. The intuitive onboarding experience helps your team embrace ITIL frameworks effortlessly, allowing you to achieve operational excellence and create a repeatable, high-quality service experience.
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Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.
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Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
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Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface. Keep your end-users up to date by notifying them of changes and version updates.
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Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.
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Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
